Frequently Asked Questions

Mode of Payment

    Online Bank Transfers via BDO or BPI
    Credit Card Payments (Visa, Mastercard, JCB)
    Debit or Credit Card via Paypal

Delivery & Shipping options

       Small Items:
    Metro Manila shipments shipping time is 3-4 working days.
    Outside Metro Manila 10 working days
       Carpets:
    Depending on the size & location delivery fee varies. Please contact us for accurate fee.
    Delivery time of carpets if in stock 3-4 working days. For made to order items 15-20 working days.
Product (or Abaca) Care:

It is easiest to clean the rug with vacuum, and if it gets stained, you may brush the stained portion lightly with a small brush damped in dishwashing liquid until the stain fades then you may wipe it with a towel damped with a little bit of water. Leave it to dry under the sun and it goes back to its natural scent and colour. Same goes for our abaca products such as placemats, coasters, and the likes. Spot clean only.

Showroom information

Warehouse:
StorageMart Eran, 3118 Eran Street, Guadalupe Nuevo,
Makati City 1212 Metro Manila, Philippines
Important Notice:
For viewings & appointments please send us an email containing your interested products date and time frame. Please make your appointments a day before of regular working days.

 

Returns & Exchanges


    Once the item has been shipped and handed over in 72 hours, we accept returns, changes and refunds for factory defects only.
    Items that are on special promotions are considered as final sale; hence, no returns.
    All items are subject for inspection of quality, damage and etc